Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
Gift cards 
To complete your return, we require a receipt or proof of purchase.
Please send your purchase back to this address
PELLETTERIA 3P SAS di Polini Virgilio & C, Viale Alfredo Oriani, 55 - 48015 Cervia (RA) ITALY

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 14 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at pelletteria3p@icloud.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pelletteria3p@icloud.com and send your item to: PELLETTERIA 3P SAS DI POLINI VIRGILIO & C, Viale Oriani, 55, 48015 Cervia RA, Italia.

To return your product, you should mail your product to: PELLETTERIA 3P SAS DI POLINI VIRGILIO & C, Viale Oriani, 55, 48015 Cervia RA, Italia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.